tag:status.actionfigure.ai,2005:/historyActionfigure Screen and Mobile Status - Incident History2024-03-28T11:47:31-04:00Actionfigure Screen and Mobiletag:status.actionfigure.ai,2005:Incident/190129992023-11-01T16:30:00-04:002023-11-03T14:38:08-04:00Upstream incident affecting screens<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>16:30</var> EDT</small><br><strong>Resolved</strong> - An upstream incident at Heroku caused our Screen product to be inaccessible for five hours. The length of this outage was due to our needing to route around the vendor to solve the problem; we are now in a much better position to avoid a scenario like this in the future.</p>tag:status.actionfigure.ai,2005:Incident/175645842023-06-13T16:52:17-04:002023-06-13T16:52:17-04:00Upstream incident: AWS and Short.io<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:52</var> EDT</small><br><strong>Resolved</strong> - AWS is reporting full understanding of the issue and a steady return to normal operations. Short.io has reported a full recovery and we have confirmed that our links are working again. All of our services are now restored.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:34</var> EDT</small><br><strong>Monitoring</strong> - AWS us-east-1 is experiencing partial outages of two important services. We are not (currently) directly affected by this, but one of our upstream vendors, Short.io, is. Some links that allow our customers to access their transit information are not functioning at this time. We will continue to monitor the situation.</p>tag:status.actionfigure.ai,2005:Incident/108956872022-08-23T21:19:51-04:002022-08-23T21:19:51-04:00Systems Offline<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>21:19</var> EDT</small><br><strong>Resolved</strong> - All systems are up and running again.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>20:36</var> EDT</small><br><strong>Monitoring</strong> - Our services remain down at this time due to a DNS outage with our cloud provider. We are monitoring this closely.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>20:06</var> EDT</small><br><strong>Investigating</strong> - All systems are reporting outages.</p>tag:status.actionfigure.ai,2005:Incident/103663722022-06-21T03:51:32-04:002022-06-21T03:51:32-04:00Upstream (CloudFlare) outage<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>03:51</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>03:01</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>Monitoring</strong> - A major upstream provider, CloudFlare, is experiencing an outage. Many commercial services around the world are being affected. We are monitoring the situation and will ensure that our services are restored as soon as upstream services return.</p>tag:status.actionfigure.ai,2005:Incident/89127362021-12-22T10:11:25-05:002022-01-05T12:56:13-05:00Upstream outage<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>10:11</var> EST</small><br><strong>Resolved</strong> - This incident has resolved.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>08:58</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>08:57</var> EST</small><br><strong>Investigating</strong> - An upstream provider is experiencing failures that affect many of our products. They have just resolved the underlying issues, so service is expected to return to normal soon.</p>tag:status.actionfigure.ai,2005:Incident/79921642021-09-14T20:48:07-04:002022-01-05T12:56:13-05:00Upstream vendor incident<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>20:48</var> EDT</small><br><strong>Resolved</strong> - All displays are running normally at this time.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>20:25</var> EDT</small><br><strong>Update</strong> - Most affected displays are back up and running normally at this time. Our team is continuing the recovery process for the remainder.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>12:24</var> EDT</small><br><strong>Update</strong> - The underlying cause has been fixed. Affected devices require individual attention to be restored to operation, and this process has begun.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>11:08</var> EDT</small><br><strong>Identified</strong> - A significant number of TransitScreen customers are being affected by an incident at one of our upstream vendors. Although TransitScreen data services are running normally, the displays on site at some customer locations are not accessing and displaying that data. The underlying cause has been identified and we are working with the vendor to ensure recovery.</p>tag:status.actionfigure.ai,2005:Incident/77587422021-08-13T17:19:30-04:002022-01-05T12:56:13-05:00Upstream resource outage affecting some transit data<p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>17:19</var> EDT</small><br><strong>Resolved</strong> - Although the upstream provider has not yet closed their incident, service has been restored now for a full 15 minutes. We are closing our incident here. If further interruptions occur we will open a new one.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>17:04</var> EDT</small><br><strong>Monitoring</strong> - An upstream resource provider is having a networking outage that is intermittently keeping us from accessing a portion of the transit data needed for our products. The provider is aware of the issue and is actively attempting to mitigate it.</p>tag:status.actionfigure.ai,2005:Incident/36844962020-03-13T19:30:00-04:002022-01-05T12:56:13-05:00Infrastructure vendor outage<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>19:30</var> EDT</small><br><strong>Resolved</strong> - A critical vendor-provided piece of TransitScreen infrastructure failed for 30 minutes. During this time all TransitScreen apps were down. This problem affected many of the vendor's customers and they were already working on it when we notified them.</p>tag:status.actionfigure.ai,2005:Incident/29430452019-08-31T08:30:09-04:002022-01-05T12:56:13-05:00Hosting provider outage<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>08:30</var> EDT</small><br><strong>Resolved</strong> - Heroku services were down for approximately 2.5 hours from 11:20AM to 1:50PM Eastern. This made TransitScreens and apps unavailable for that period.</p>tag:status.actionfigure.ai,2005:Incident/26424672019-07-02T10:18:27-04:002022-01-05T12:56:13-05:00Networking error across all products<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>10:18</var> EDT</small><br><strong>Resolved</strong> - After 33 minutes, CloudFlare has deployed a fix for all customers, and the TransitScreen web services are now accessible and fully operational again.<br /><br />https://www.cloudflarestatus.com/incidents/tx4pgxs6zxdr</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>10:14</var> EDT</small><br><strong>Identified</strong> - CloudFlare, the DNS host and network proxy service for TransitScreen web products, is experiencing a major outage across North America. We are actively monitoring the situation.</p>tag:status.actionfigure.ai,2005:Incident/10130892016-12-07T13:15:00-05:002022-01-05T12:56:13-05:00High response times<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:15</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p>